We hope you will love our products and use them as part of your everyday wellness practice. However, if you have any issues with your order, or have simply just changed your mind, please contact us by email at: info@yxcrystals.co.uk to arrange return/refund of your products.


Please include details of your order number, your reason for return, and confirm if you would like a refund or exchange. We will send you instructions on how to return the product. Once the product has been returned to us, we will issue you with a refund to the original method of payment.


New and unused products us to be returned within fourteen days of delivery for a full refund of the cost of the goods only, unless the return is due to a fault or incorrect delivery for which a refund of all costs will be provided.


Please return your products with appropriate protective packaging along with a copy of the delivery note. Please ensure that you get proof of postage just in case your parcel goes missing as we will not be held responsible if items do not arrive and will not issue a refund until the goods are received.